FAQ

We supply a wide range of industrial automation spare parts, including PLCs, DCS systems, HMIs, servo drives, motors, variable frequency drives, sensors, controllers, industrial boards, power supplies, electrical components, cables, and accessories.

We are committed to supplying genuine industrial automation products from leading brands. For certain discontinued or hard-to-find models, we will confirm the product status with customers in advance; please verify each item before placing an order.

We can assist in locating discontinued spare parts and verifying potential replacement models. Please provide the equipment model, a photo of the original spare part nameplate, and technical specifications. Compatibility of replacement products must be confirmed before placing an order.

Stock levels vary by model and order quantity. Please contact us and provide the model and quantity you need so we can confirm the latest stock status.

Once you receive the replacement parts, simply wire them according to the specifications and perform the commissioning to put them into service; we only provide hardware replacement parts and do not include on-site programming or commissioning services.

You can submit a request for a quote through our website or email us the brand, model, quantity, and destination country. We will review your request and provide a quote.

Please provide the brand, full product model number, purchase quantity, condition requirements (if any), whether customs clearance for export is required, the destination country, and any special documentation requirements.

Yes. You can send a product list or Excel spreadsheet containing part numbers, descriptions, and quantities for multiple items.

The validity period of a quote depends on product inventory and the difficulty of sourcing. Due to fluctuations in supply and exchange rates, standard quotes are generally valid for 3–7 days; if the validity period expires, prices and inventory must be reconfirmed.

We support common foreign trade payment methods, such as cross-border business-to-business transfers. Please confirm the specific payment arrangements with your account manager before placing an order.

You may request a cancellation before the goods are stocked; however, if the goods have already been procured or shipped, cancellations are not permitted unless there is a quality issue. Please confirm the model and quantity before placing your order.

Lead time depends on stock availability, product sourcing, order quantity, shipping method, and destination. The estimated lead time will be confirmed with your quotation or order.

We support international shipping arrangements for industrial automation spare parts. Please provide your destination country and postal code so we can check available delivery options.

Shipping availability depends on the destination country, product, and logistics arrangements. Contact us with your destination details to confirm service availability and estimated transit time.

When a trackable shipping service is used, tracking information will be provided once it becomes available from the carrier.

The quotation will specify whether shipping costs and other charges are included. Import duties, taxes, and customs clearance responsibilities depend on the agreed delivery terms and local regulations.

Urgent shipping may be available depending on stock status, order processing, and carrier availability. Please tell us your required delivery date when requesting a quotation.

Warranty coverage and duration depend on the product and agreed sales terms. Please confirm the applicable warranty conditions before placing your order.

Contact us promptly with your order number, product label, and clear photos of the item and packaging. Our team will review the issue and advise you on the next steps.

Returns and exchanges are subject to the agreed sales terms, product condition, and reason for return. Please contact us before returning any item to obtain instructions.

Please provide the model number, a description of the issue, installation details, and any relevant photos or error messages. Our team will help review the issue and determine the appropriate next steps.

We welcome inquiries from distributors, resellers, maintenance providers, system integrators, and industrial companies seeking automation spare parts.

We can review bulk purchasing and recurring supply requirements based on product availability, quantities, and project needs. Please send us your purchasing plan for evaluation.

Contact our team with your company profile, product requirements, target brands, and expected purchasing volume. We will review your needs and discuss potential cooperation opportunities.

Yes, for formal orders, we will provide a pro forma invoice (PI) and a foreign trade contract to meet our customers’ customs clearance and accounting requirements.